Page 219 - Cloud Essentials
P. 219
service management phases
Q & A
service design
service operation
service strategy
service transition
service models, cloud
cloud-based storage
cloud management/auditing services
content distribution network
definition of
IaaS
introduction
other classifications of
overview of
PaaS
public vs. private clouds
Q & A
SaaS
server virtualization
two-minute drill
virtual appliances
XaaS
Service Operation phase
cloud impacting IT processes in
IT service management
service-oriented architecture
cloud computing
organizational roles and skills with
service packs, typical business expense of IT
Service Strategy phase
cloud impacting IT processes in
IT service management
Q & A
Service Transition phase
cloud impacting IT processes in
IT service management
single-sign-on (SSO)
defined
identity federation
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