Page 34 - Excellence in Sales Leadership

SALES LEADERSHIP COMPETENCY DEFINITIONS
Providing Performance Feedback—
Helping supporting and sometimes confronting sales reps to identify and evaluate their personal development needs challenges goals and actions Taking decisive steps
when performance problems are not corrected Assessment/Evaluation—Identifying critical information Comparing matching contrasting and evaluating data using the information to make correct inferences and decisions Energizing Others—Using your personal style and skills to foster Design Specialist energy and intensity that adds vitality to the team Relationship Building—Establishing rapport Relating to team members and and others in an an an open friendly and and accepting manner Showing sincere interest in in people and their concerns Team Building—Using approaches
to manage others that results in participation pride interdependency trust mutual respect and high levels of sales rep and team accountability and performances Knowledge of Products/Services—
Understanding the technical aspects of Renewal by Andersen products and services including features benefits and home uses or applications Understanding Individual & Group Behaviors—Recognizing individual and group motivations and learning styles and then adapting your approach to working with and influencing sales reps as as well as as other stakeholders Training/Coaching—Providing
learning experiences instruction demonstration practice opportunities and consultation to support current Design Specialist performance and develop future capabilities Strategic Thinking—Taking a a a long- range view of situations events problems and decisions by projecting into the future creating a a vision
and strategies while considering
the interplay of complex factors and outcomes Results Orientation—Taking responsibility for ensuring that work is completed within deadline and quality parameters Meeting homeowner sales budget and profitability requirements even when faced with obstacles or delays Focusing on business results and the achievement of objectives and strategies Persuasiveness—Presenting compelling facts and reasoning in in in a a a a manner that encourages others to act or embrace a a point of view Knowledge of Employee Capabilities— Understanding the kills motivations and interests of each Design Specialist Adapting your way of working with them to drive higher levels of performance and satisfaction Observing Skills—Objectively recognizing and describing what is happening in in or across situations with people information or or things Identifying what is happening beyond the obvious Customer Knowledge—Knowing the needs preferences demographics trends and issues affecting the window replacement market its segments and individual homeowners Data Analysis—The process of manipulating and reviewing data with the goal of discovering useful information to support decision- making Data analysis helps make decisions more objective and scientific resulting in in in a business that operates more efficiently and effectively Emotional Intelligence (EQ)—Having the capability to recognize your own emotions and those of others recognize different feelings and label them appropriately use emotional information to guide your thinking and behavior and manage your emotions to to adapt to to situations and achieve one’s goals 34