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IPP & Renewables

INFOBIP ENABLES WHATSAPP BUSINESS API FOR
CHATFIN – SIMPLIFIES SA VEHICLE LICENSE RENEWALS
OVER WHATSAPP

Johannesburg, South Africa 22/11/2019- Infobip, a global cloud communication
company for businesses, and a leader in omnichannel customer engagement has
enabled WhatsApp Business API for ChatFin, a leading fintech company who recently
introduced their latest platform - ChatBack. The platform simplifies consumers
everyday tasks by providing rich content customer dialogue over WhatsApp delivering
the underlying capability for the launch of ChatFin’s easy and hassle-free service for
South African’s to renew their vehicle licences.

Infobip’s enablement of WhatsApp Business green check mark also helps the customers
API allows consumers to communicate to quickly recognise the verified dialogue,
with businesses over WhatsApp using the assuring that the end-customer is in fact
ChatBack application. communicating with the accurate business
or organisation over WhatsApp avoiding any
Acclaimed as a first for South Africa, the possible fraud situations. Craig Greenwood Selby, Managing Director
vehicle license renewal service runs on the
ChatBack application which integrates into Craig Greenwood Selby, Infobip’s Managing About Infobip
WhatsApp Business API via an integration Director in South Africa says the service Infobip powers enterprises to deliver
point provided by Infobip. is exceptionally innovative and is already messages across any channel, any device,
having an impressive impact on the lives of
All car owners in South Africa can today, at South African motorists. at any time and anywhere in the world.
any time, renew their vehicle licence over Infobip’s technology creates seamless mobile
WhatsApp. The convenient renewal process “We see many use cases for WhatsApp interactions between businesses and people,
takes less than two minutes saving vehicle Business API, but we are always on the simplifying the integration of almost all
owners ample time, without having to wait in lookout for those that are special and can communication capabilities. With over a
long queues. change people’s lives. There are many regular decade of industry experience, Infobip has
payment platforms and apps, but when we expanded to more than 65 offices on six
“ChatBack was specifically built to offer established what ChatFin wanted to achieve, continents. Its proprietary messaging platform
an experience over WhatsApp, with the we were extremely excited as it opens up a connects to over 800 telecom networks and
aim of taking away the frustrating tasks brand-new market for ‘convenience’ in South has the capacity to reach over seven billion
that people have to deal with in everyday Africa,” he adds. devices in 190+ countries. The company serves
life. It was important for us to choose the and partners with leading mobile operators,
right WhatsApp Business API provider and Signing up for the service is easy. Users messaging apps, banks, social networks, tech
Infobip met all the criteria. Their experience, can simply go to the ChatBack website : companies, and aggregators. Infobip has an
expertise and vast global client base made www.chatback.co.za, or add ChatBack office in Johannesburg and has had a presence
them the ideal partner,” says ChatFin CEO, Jan (+27 66 202 6685) to their contacts and then in South Africa for over a decade.
Kotzé. text “renew” over WhatsApp to get started.
Contact:
WhatsApp, used by 1.6 billion people in over A video demonstration of the WhatsApp Tshidi Mosenyegi
180 countries is the world’s most used chat vehicle licence renewal process can be found Marketing Specialist
app. WhatsApp’s channel verification with its here. Email: Tshidi.Mosenyegi@infobip.com

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