Page 33 - SDD OE R2 CeCite.....

Seamless Integration RM - CVAWO

Unplanned Event-Resolve Myself, Troubleshoo�ng & Advance Troubleshoo�ng
Phase

Opera�on Asset Owner Service Provider
interrupted
Accountable Accountable
OF MF
Unplanned Event related to equipment defect), by OF team by MF team
Unplanned event (problem
e.g. Gripper broken
Ques�ons:
1. Meet IR?
2. Cause a shutdown of affected unit
3. Need immediate ac�on to solve
Problem resolved,
Resolve Myself e.g. Back-up plan POINT eLOG
(RM)
Resolve Myself Beyond RM Require MTCE
boundaries
Helper
(CAWA);
1. Capable
Problem
1. Capable
2. Authorize
MWC assign
for MTCE
2. Authorize Contact MWC MTCE Helper RM led by SAC/ resolved
OTF
3. Willing
3. Willingness Helper
4. Authen�c
4. Accountable
Using “Troubleshoo�ng Problem
Guide Matrix”
Troubleshoo�ng resolved
Troubleshoo�ng Found By PKP/WO ORJC
(TS)
causes
Raise no�fica�on by
SCRN
SCRN
SAC/PKP No�fica�on No�fica�on Create/convert Follow
MFWP
to MO (MFP)
(GK)
(MFP)
MRJC
Refer to Contact list of Return to GK
Technical support Troubleshoo�ng Found
Advance Troubleshoo�ng Problem (ATS) Troubleshoo�ng + No�fica�on to MTCE
Advance
causes
resolved
Assistance;
e.g. Troubleshooter/
for internal check/
Diagnos�cian
overhaul
S�ll not found
causes