Page 212 - BA1 Integrated Workbook STUDENT 2018

Organisational Management

9 Which TWO of the following are advantages of a shared service centre
(SSC)?

A Cost savings due to reduced duplication

B Impact on staff morale

C Integration of systems

D E Quality of service provision

10 Z company is a large multi-channel retail organisation and is constantly looking
for new growth opportunities. The company is currently considering a proposal
to offer a personal shopper service. Customers would meet with their personal
shopper in the store café, discuss their shopping requirements and then enjoy a
drink or a meal while their shopping is done for them.

Match the following stakeholders to their likely position on Mendelow’s
matrix with reference to this proposal.

Stakeholder Position
Store assistants Key players

Customers Keep informed
Suppliers Keep satisfied

Shareholders Minimal effort

11 Stephanie has worked in the finance department of Alpha for 5 years and has
been promoted to work alongside the management accountant. Stephanie is
currently working towards a CIMA qualification.

The CIMA qualified management accountant of Alpha, has told Stephanie that
he works closely with department heads to produce their annual budgets. He is
happy to allow significant ‘slack’ to be built in to these budgets to make them
easier to achieve since, in his view, this makes Alpha a much more relaxed
place to work.

Following this conversation, Stephanie overheard the management accountant
agreeing to alter budgeted production figures to make them easier to achieve in
return for tickets to a major football game. When she questioned her boss, he
told her no harm was done since the budgeted figures are subjective anyway.

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