Page 85 - BA1 Integrated Workbook STUDENT 2018

The purpose and management of the technology and information
function

IS implementation – avoiding user

resistance and non-usage

8.1 Reasons for project failure

Insufficient user Project too Unrealistic
involvement Poor planning complex deadlines

Lack of Poor IT staff don’t
management monitoring and necessarily have the
support control management skills

8.2 Overcoming user resistance

Kotter, Schlesinger and Sache identified six methods of dealing with
resistance:

 education and communication Soft approach

 participation

 facilitation and support

 negotiation

 manipulation and co-optation

 power/coercion. Hard approach

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