Page 2 - CIMA MCS Workbook February 2019 - Day 1 Suggested Solutions

CIMA FEBRUARY 2019 – MANAGEMENT CASE STUDY

Why do most practices have …uneconomic to run a practice with a single dentist, given the
one than one dentist? need to staff the reception area and manage the practice
administration (page 10)

How can patients pay for …VHS pays for basic health care for all citizens.
dental care?
…patients can buy dental health insurance that covers the cost of
regular preventive care, such as check‐ups and hygienist visits, and
also the cost of most treatments that the dentist deems necessary.

…patients can simply pay for all treatments as they go (page 11)

What treatment is not …everything except dental implants, which are too expensive to
covered by dental health include in the policy…may also have to pay a contribution towards
insurance? more elaborate crowns and cosmetic treatments (page 11)

What is Crowncare’s group … offering a high‐quality service, both in terms of clinical
strategy? excellence and presentation (page 12).

What percentage of time …80% workload in terms of treating patients (page 13)
should the heads of the
dental practices spend on
their clinical work?

Why is Crowncare reliant on … the management of all aspects of its operations. The company
IT? operates in a paperless environment (page 14)

What does the practice … to invoice the insurer or the patient, as appropriate, for the work
manager use the IT system that has been completed (page 15)
to produce?

How does the IT system … tracks the financial aspects of each patient’s course of treatment
assist the assist the and determines the appropriate charge on the basis of inputs
accounting function of each made by the dental nurse during each appointment (page 15)
practice?

What percentages of the …30% treat VHS patients only (page 15)
other dentists in Capital City
treat VHS patients only?

How do Crowncare’s … partly through the promotion of high‐margin treatments, such
revenues continue to grow? as dental implants, and partly through the acquisition of other
practices (page 15)

What does dental insurance … dental insurance covers the cost of the dentist’s time for
with National Dental cover? preparation work and fitting of crowns and bridges (page 16)

How many of Crowncare’s … roughly 90% of Crowncare’s patients have dental insurance
patients have dental (page 16)
insurance?

52 KAPLAN PUBLISHING