Page 158 - E2 Integrated Workbook STUDENT 2018
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Chapter 11
4.4 Managing conflict – the Thomas-Kilmann Conflict Mode Instrument (TKI)
High
Competing Collaborating
Assertiveness Compromising
Avoiding Accommodating
Low High
Co-operativeness
Illustrations and further practice
Try case study style question 3 from Chapter 11 of the Study Text.
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