Page 169 - APM Integrated Workbook STUDENT S18-J19
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Non-financial performance indicators
4.2 Evaluation of the performance pyramid as a way to link strategy,
operations and performance
Advantages Disadvantages
The first five advantages discussed The first six disadvantages
for the balanced scorecard are discussed for the balanced
relevant here. In addition: scorecard are relevant here. In
addition:
It is hierarchical requiring
senior managers to set The model is quite complicated
objectives and relevant making the time and resources
performance measures for required significant.
each level of the organisation.
It is process focused:
– considers how processes
combine to achieve
organisational goals
– measures interact both
horizontally and vertically.
Recognises financial and
non-financial measures can
support each other.
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