Page 415 - Microsoft Word - 00 ACCA F1 Notes Prelims.docx

Communicating in business

4.3 Overcoming barriers to communication

Practical ways of dealing with these problems include:

 agree and confirm priorities and deadlines for the receipt of information

 spend sufficient time ensuring that the information is sent to all the right
people

 keep communication as simple as possible, avoiding jargon

 confirm that the information sent has been received and understood

 avoid inconsistent verbal/non-verbal communication, as this tends to
confuse the receivers

409