Page 374 - F1 - AB Integrated Workbook STUDENT 2018-19

Chapter 24

 identify situations where conflict at work can arise

 describe how conflict can affect personal and organisational performance

 explain how conflict can be avoided

 identify ways in which conflict can be resolved or deferred

and answer questions relating to these areas.

The underpinning detail for this chapter in your Integrated Workbook can be
found in Chapter 24 of your Study Text

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