Page 381 - F1 - AB Integrated Workbook STUDENT 2018-19
P. 381
Personal effectiveness at work
Competency frameworks
2.1 Introduction
Competency frameworks attempt to identify all the competencies
that are required by anyone taking on a particular role within the
organisation.
A list of key competencies is produced which can be used as a benchmark to either
ensure that the correct individual is chosen for the role or as a way of checking that
an existing member of staff has all the up to date skills needed for their role.
Most competency frameworks cover the following categories:
communication skills
people management
team skills
customer service skills
results-orientation
problem-solving skills
Selecting and managing subcontractors.
Recommending termination where necessary.
375
