Page 451 - F2 - MA Integrated Workbook STUDENT 2018-19

Performance measurement techniques

Test your understanding 11

Perspective Performance measure

Financial ROCE

Internal business process Operational efficiency

Learning and growth Number of new products launched

Customer Repeat customer visits

Test your understanding 12

Tick

Training days per employee 

Employee satisfaction

Cost income ratio

Percentage of revenue generated by new products and services 

Labour turnover rate 

In principle, the more training days and employee receives the more
knowledgeable and skilful they become.

A target for the percentage of total sales revenue earned from new products
focuses on innovation

Labour turnover rate is the rate at which staff leave and are replaced and
could provide a measure of the loss of existing employee skills

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