Page 117 - BA1 Integrated Workbook STUDENT 2018

Behavioural aspects of control

Target setting

4.1 Types of targets

 Volume of work produced

 Knowledge of work

 Quality of work

 Management skills

 Personal skills

4.2 Drucker’s management by objectives

Management by objectives can be defined as a type of control strategy which
focuses on controlling outputs. Within this model Drucker emphasised that if
corporate objectives are to be effective, they must be stated in behavioural or
measurable terms, so that any deviation can be highlighted at an early enough stage
to permit corrections to be made.

Many people have responsibility in an organisation, but managers are held
accountable for the work of others as well as their own. Managers, when setting
objectives, have a responsibility to:

 agree their own departmental targets with their superiors

 discuss and agree targets for their staff that are achievable

 ensure that all targets set are measurable and possible, and that resources are
made available together with some setting of priorities

 ensure that there is a balance between the goals and needs of departments and
individuals

 apply the control system and discuss progress with staff at regular intervals.

 ensure continual review and appraisal of results.

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