Page 156 - BA1 Integrated Workbook STUDENT 2018
P. 156

Chapter 11





                           Conflict





               4.1   Causes and symptoms of conflict









                     Causes of conflict                           Symptoms of conflict

                      History                          Problems, even trivial ones, being passed
                                                         up the hierarchy because no one wants to
                      Differences                       take responsibility for them.

                      Limited resources                Hostility and jealousy between groups.


                      Win/lose situations              Poor communications up and down the
                                                         hierarchy, and between departments.
                      Interdependencies
                                                        Widespread frustration and dissatisfaction
                      Misunderstandings                 because it is difficult to get even simple
                                                         things done efficiently.
                      Conviction beliefs
                                                        Problems constantly being polarised
                      Stress and failure
                                                         around people, usually in different groups,
                                                         and personalities rather than issues.
                      Change





























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