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Chapter 14






                          Overview






                 ERPS                ES              DSS              MIS              TPS




                                               Characteristics




                                             Different types                   Direct data
                      Controls                                                   capture
                                                     of IS






                                            PERFORMANCE
                                 MANAGEMENT INFORMATION

                                                SYSTEMS






                                                                       Sources of
                           Costs of               Closed/            management
                                                    open
                         information              systems                   info





                     Indirect          Direct             External        Internal      Management
                                                                                            reports










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