Page 65 - CFPA_Catalogue 2020
P. 65
Customer Service in Insurance
Designed for insurance practitioners working outside the UK
Objective:
To provide knowledge and understanding of the
customer service within the context of an insurance
environment.
Some learning outcomes:
• Know how to fulfil customer requirements in the
insurance sector
• Understand the importance of customer feedback to
improve service in the insurance sector.
Customer service in insurance
