Page 8 - 2024 ITS Catalogue FaceToFace - Nov2023

LIFE AND COMMUNICATION

SKILLS | LEVEL 2

X FACTOR PLUS LEVEL 2

Level: 2 Duration 4 days NZQA unit 24871 v5 | 2 credits
Complete complex forms
Credits: 19 Cost $530
NZQA unit 1979 v11 | 3 credits
Get equipped with communication Describe employment agreements
and essential customer service skills
to be prepared for any industry or NZQA unit 7123 v8 | 3 credits
career pathway. This action-packed Apply a problem-solving method to a
4-day course is ideal for anyone who problem
is ready to begin their employment
journey. NZQA unit 9677 v11 | 3 credits
Communicate in a team or group
We will take you through the induction which has an objective
programme of our simulated
workplace - Seaside Sally’s. NZQA unit 377 v9 | 2 credits
Complete X Factor Plus Level 2 and Demonstrate knowledge of diversity in
get well equipped with essential the workplace
written and oral communication skills,
employment law knowledge and NZQA unit 11941 v8 | 2 credits
customer service skills. Establish and maintain positive
customer service interactions in a
Learn about the benefits of working retail environment
as a diverse team and grow your kete
with valuable strategies to manage NZQA unit 57 v10 | 2 credits
stress and your time. This course will Provide customer service
help you transition into work, to meet
standards acceptable to employers. NZQA unit 28145 v2 | 2 credits
STUDENTS AT SEASIDE SALLY’S As a result, students will have Interact with customers in a service
RETAIL STORE confidence and feel prepared to enter delivery context
any industry.

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All group bookings are subject to an agreed minimum number of learners.