Page 22 - Gi_Feb2020

the scam hunters

to help people ensure they are The more advice and digitally becomes for customers.
safeguarded from scams and feel information we provide people And becoming a Utilities Against
confident in communicating with Scams organisation enables us to
us as a business. with, the less daunting the collaborate with other utilities and learn
We are well positioned to make a thought of going online and from each other and provide examples
positive difference in helping to interacting with organisations of good practice. All of these allow us to
eliminate scams, and the stigma that digitally becomes for customers make positive steps in raising
goes with them, should someone be a awareness and preventing the number
victim. Combined with our community of those who fall victim to scams, whilst
presence, we know our customers well email or through the post. By becoming also meaning we positively impact this
and can play a crucial part in spotting involved in such a relatable and important social issue.
signs of scams in order to signpost emotive issue it keeps customers and This is about empowering people to
support services. our people engaged. take a stand against scams by identifying,
Becoming a Utilities Against Scams We can also have a positive effect preventing and reporting them.
organisation instils positivity and on our customers through scam
confidence, which not only helps education and empowerment. The If you would like to become a UAS
customer growth and retention, but also more advice and information we partner, email the lead contact in the
staff morale. The prevalence of scams is provide people with, the less daunting National Trading Standards Scams
growing and almost everyone has been the thought of going online and Team, Nikki Pasek at nikki.pasek@
targeted by a scam, whether this be via interacting with organisations surreycc.gov.uk

22

16/01/2020 14:55
UtilitiesAgainstScams.indd 3
UtilitiesAgainstScams.indd 3 16/01/2020 14:55