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หมวด 3 การใหความสําคัญกับผูรับบริการและผูมีสวนไดสวนเสีย
3.1 การเขาถึงขอมูลและสารสนเทศของผูรับบริการและผูมีสวนไดสวนเสีย
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3.2 การประเมินความพึงพอใจและความผูกพันของผูรับบริการและผูมีสวนไดสวนเสียเพื่อนํามาใช
ประโยชน
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3.3 การสรางนวัตกรรมการบริการที่สรางความแตกตาง และสามารถตอบสนองความตองการเฉพาะ
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3.4 กระบวนการการแกไขขอรองเรียนที่รวดเร็ว
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