Page 6 - US PL 2023

GENERAL INFORMATION

Sales & Customer Service: Payment Terms: Lifetime Warranty:
E-mail: info@rubinet.com • 1% 10 days. Net 30 days. is applicable to the original purchaser
Tel: (800) 461 5901 with a bill of sale
Freight:
Aldo Marchese (Account Manager) • F.O.B. Rubinet Warehouse. • Product Function: All Rubinet products are
Ext. 238 • Shipments into the U.S.A. are prepaid and guaranteed against factory defects or poor
(aldo@rubinet.com) added to the invoice. workmanship and will be repaired or
Direct line: (416) 709-1010 • Claims against shortages and damages replaced at no charge.
must be made at the time of receipt against • Product Finishes: Any new product found
Frank Luisi (Account Manager) the carrier. to be defective due to blemishes or
Ext. 237 • Special requests for carriers and conditions discolouration will be refinished or replaced
(frank@rubinet.com) should be discussed with a Rubinet at no charge.
Direct line: (416) 727-6669 representative. • Lifetime warranty does not apply to Oil
Rubbed Bronze, Tuscan Brass and Natural

Ken Xureb (Technical Support) Return Policy: Brass. These are considered live finishes
Ext. 225 • A RMA (Return Material Authorization) and will change over time as a result of
(ken@rubinet.com) must be requested from Rubinet Faucet normal use.
• All Drain Finishes are not covered under
Direct line: (416) 230-3906 for each return. warranty.
• Rubinet will complete and acknowledge • All Outdoor Shower finishes are not
Pat Abbaticchio the RMA to the customer. This completed covered under warranty.
Ext. 242 copy of the RMA must accompany any • Warranty does not apply to the replacement
(pat@rubinet.com) product being returned. of components where damage is caused by
Direct line: (437) 234-7104 The RMA number must also appear on normal wear and tear.
the outside of each parcel.
Ahlam Ali • Area Rep may be requested to inspect and Warranty not valid if:
Ext. 226 verify the nature of the return. • Improperly installed.
(ahlam@rubinet.com) • Plumbers putty is used.
Direct line: (437) 234-6354 • When product verification is required, please • Cleaners containing chemicals or
provide a picture or request additional abrasives are used.
Address (Canada): information from our customer service or • Unique customized configurations not
The Rubinet Faucet Company sales department. normally offered by Rubinet are used.
10 Corstate Avenue • Authorized items must be returned within • Unique special finishes not normally
Concord, ON L4K 4X2 60 days of the original invoice date. offered by Rubinet are used.
Customer is responsible for freight charges
Address (U.S.A.): back to Rubinet. Maintenance:
The Rubinet Faucet Company • RMA’s will be cancelled after 60 days if • The use of warm water and a soft cloth to
1010 Niagara Street merchandise is not received. dry is all that is required to clean Rubinet
Buffalo, N.Y. 14213 • Due to each faucet being custom built to products. The Patina of our living finishes
order, returns will be subject to a 50% (Oil Rubbed Bronze, Tuscan Brass, Natural
Telephone: restocking charge with the exception of Brass) will change as a result of normal
(905) 851-6781 chrome & satin nickel finish, which is 25%. use. Applying Mineral Oil on occasion will
(800) 461-5901 • Product being returned on the RMA must create a softer look, subtle colour changes,
refer to the original Rubinet invoice number. and character.
Fax: • All returned product must be in the original Note:
(905) 851-8031 carton and be in good saleable condition. • Rubinet is not responsible for labour charges
(905) 760-9752 • Refer to the shipping address on the RMA form. or damages in connection with the sale,
use, installation or replacement of Rubinet
Website: Advertising: Products.
www.rubinet.com • Advertising material and co-op advertising • For Parts List, refer to our website.
Instagram.com/rubinetfaucet are available upon request. • Product images are for illustration purposes
Download ‘Rubinet App’ to mobile • Further details and conditions are available only. The actual finishes and colours of
from a Rubinet Representative. products may vary.