Page 25 - New Employee Orientation Book

We consider you a partner in your hospital care. When you are well-informed, participate in treatment decisions, and communicate openly with your doctor and other health professionals, you help make your care as effective as possible. This hospital encourages respect for personal preferences and values of each individual.
WHILE YOU ARE A PATIENT IN THIS HOSPITAL, YOUR RIGHTS AND RESPONSIBILITIES INCLUDE:
YOU HAVE THE RIGHT TO...
• care that is considerate and respectful of your personal values and beliefs.
• receive the name of the person in charge of your care.
• have a family member and physician informed of admission.
• an environment safe from abuse, neglect, or exploitation.
• receive information necessary to give informed consent prior to the start of any procedure and/or treatment from your physician.
• be informed about and participate in the decisions regarding your care.
• your Medical Record. Information can be made available to a person on your behalf.
• expect that all communications and records pertaining to your care will be treated as confidential.
• participate in ethical questions that arise in the course of your care, including issues of conflict resolution and life sustaining treatment.
• make advanced care decisions in case you are unable to communicate your wishes.
• every consideration of your personal privacy and security while
• a safe environment.
• obtain information as to any relationships of the hospital to other health care or educational institutions. In so far as your care is concerned.
• examine and receive an explanation of your bill regardless of your source of payment.
• know what hospital rules and regulations apply to your conduct as a patient.
• access protective services.
• assessment and management of pain.
• refuse treatment and to be informed of the medical consequences of such actions.
• expect, within its capacity, the hospital will make a reasonable response to your request for services.
• be advised if the hospital proposes to engage in clinical trials that affect your care or treatment.
• reasonable access to care to the best of the providers’ ability, up • You have the right to access a staff member to express grievances and suggestions to the organization.
• access pastoral care if you so desire.
• request a transfer to another facility. All benefits and risks of transfer will be explained and outlined in writing to you.
• effective communications, including services for hearing, speech impaired, and limited English proficiency.
• You have the responsibility to report unexpected changes in your condition to the nurse or your attending physician.
• You are responsible for the consequences if you refuse treatment or do not comply with the plan of management.
• You are expected to be considerate of the rights of other patients.
• You have the responsibility to assure that the financial obligations of your care are fulfilled as promptly as possible.
• You are responsible to follow both the treatment plan made by your physician, and the rules and regulations for patient care and conduct.
• You have the right to designate visitors of your choosing, whether or not the visitor is related by blood or marriage, unless no visitors are allowed or the facility reasonably
COMPLAINT RESOLUTION
If you have a complaint, we would like to have the opportunity to resolve it. Our goal is to respond to your complaint in a timely manner with an appropriate and clear explanation. In the event that you desire assistance, please contact your Attending Physician, appropriate Department Manager or Administration. You also have the right to file your complaint/grievance with:
The Bureau of Facility Standards 450 W. State | Boise, ID 83720
The Joint Commission
Office of Quality and Patient Safety One Renaissance Boulevard Oakbrook Terrace, Illinois 60181 Online: jointcommission.org
Fax: 630-792-5636
It is the responsibility of all staff members of BMH to prohibit neglect, mental and/or physical abuse, including involuntary seclusion and misappropriation of property of patients/residents from staff, family, visitors or other patients/residents. The Facility’s leader-ship will conduct an internal investigation of victims of alleged or suspected abuse, neglect or misappropriation of property and will provide notification and the release of information to the proper authorities. If you suspect any incident of abuse or neglect, you have the responsibility to report it to your supervisor or to Social Services immediately.
determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the health facility staff or other visitor to the health facility, or would significantly disrupt the operations of the facility.
YOUR RIGHTS AND RESPONSIBILITIES AS A HOSPITAL PATIENT
ABUSE AND NEGLECT
High Quality. High Compassion. 25