Page 27 - WMPF Federation April-May2021_Neat

Credit union continues

to support officers

financially through

pandemic

A not-for-profit organisation that helps deliver the highest standard of service, little £25.5 million out on loan.
to secure the financial future of officers did we know at the time that the world as “In these difficult times we were able
says it is proud to have been able to we knew it was about to change. to offer support to our members who
continue supporting its members after “While 2020 was not the year we had were unable to meet loan payments due
adapting services in response to the planned, we have continued to move from to their household income being affected
ongoing pandemic. strength to strength issuing more loans by coronavirus,” added Paul.
In its annual report, Serve and than ever before, with almost half of these “We also launched a member
Protect, which includes Police Credit to help our members consolidate higher wellbeing call back service where our
Union (PCU), says it took measures early cost credit and reduce their monthly team volunteered to call members who
on in 2020 to ensure it could remain fully expenditure.” may have been isolating and were alone
operational for its members during the The annual report explains Serve and in their homes - something that we are
Covid-19 crisis. Protect, which also includes the Military, all incredibly proud of.”
Reflecting on the past 12 months, Prison, Fire and Health Credit Unions, Over the year, Serve and Protect
CEO Paul Norgrove, says he is both welcomed 6,000 new members, looking launched a faster payments system,
“humbled” and “proud” of his team, the after £62 million of members’ savings, while which meant members could withdraw
organisation and its members. lending more than £25 million in affordable and receive any necessary funds on the
“In these challenging times, it was loans. same day and launched a mobile app,
you, our members, that responded to the Serve and Protect currently serves over which means members are now able to
needs of the nation and embodied the 34,000 members – with 23,728 members access their services from across the
notion of people helping people,” he says. from the police family, helping them save globe.
over £60 million and with over
Officers and staff can benefit from a

“Last year, we promised we would

“ In these difficult times we were able to offer range of deals on their savings accounts,
having paid a 1.2 per cent return on the
easily accessible Regular Saver, it also
support to our members who were unable to
offers a Junior Saver, which helps
members to financially prepare for the
meet loan payments due to their household
income being affecte by coronavirus. future of their children or grandchildren.
Learn more via: www.policecu.co.uk

Read the Serve and Protect annual
report
“

www.polfed.org/westmids federation April/May 2021 27