Page 34 - WMPF Federation Oct-Nov 2020_Neat

Care on Demand: ‘absolutely invaluable’

A member has particularly since his wife was pregnant. health concerns with a GP, via phone or
praised the Care on The doctor noted that the patient video consultation. Calls can normally be
Demand service had developed a sore throat with chills arranged within two hours of your
provided for and sweats. He was also experiencing request.
members of the photosensitivity in his eyes which he And, unlike a GP visit, there is no time
West Midlands was treating with topical antibiotic limit on the consultation (video
Police Federation drops. consultations are up to 30 minutes) and
Group Insurance On examination, the doctor saw that more than one question can be asked.
Scheme (GIS) saying his throat looked very red and inflamed Furthermore, the Care on Demand GP
he found it ‘absolutely invaluable’ during but he had no cough or difficulty can arrange for a private referral to be sent
the pandemic. breathing. to the patient or a private prescription* to
Care on Demand gives subscribers to The doctor reassured the patient be sent to a pharmacy of a member’s
our GIS access to an appointment with a that it was likely a bacterial throat choice if they are in the UK.
GMC licensed GP 24/7 whether in the UK infection, however, in case it was a Covid It’s a service that is not designed to
or on holiday. presentation and as his wife fell into the replace people’s own GP but to work in
And the member contacted the high-risk group, he was advised to conjunction with them, entirely in line
Federation after using the service when self-isolate for seven days, sleep in a with the Secretary of Health’s strategy of
they were concerned they had coronavirus. separate room and use a separate introducing digital solutions to the NHS.
“I wanted to thank the Fed for the bathroom if possible. The West Midlands Police Federation
extra Care on Demand service, included The doctor prescribed a course of GIS is open to police officers, police staff,
with Group Insurance, which has been penicillin and advised, if his symptoms retired officers and their partners.
absolutely invaluable during the Covid-19 improved, it was unlikely to be Covid-19 If you are not a member but would like
situation as both my wife and I have been and he could cease isolation. to sign-up either individually or for your
quite ill and required antibiotics. As a West Midlands Police Federation has partner too, please visit our Group
result of the service, we did not need to recently extended the existing contract Insurance Scheme page on our website at
put ourselves at risk by going to the GP... with the Care on Demand service until 1 polfed.org/westmids
superb service,” he wrote. April 2021.
The 35-year-old man had called the Through Care on Demand, for any * Within safe online prescribing
service with a potential throat infection non-emergency case, whether physical guidelines.
and was concerned he had coronavirus, or mental, GIS members can discuss

Expert Hand. Human Touch.
I am able to have peace

of mind for the future
Our family team are hugely

experienced in advising and
supporting members of the police
force dealing with separation,
divorce, financial or children
matters, including looking after

your pension.

For free initial advice call the
Birmingham office on
0121 214 5278 and ask to speak
to Clare Wiseman or Mark Hands.

W-FA-1007 irwinmitchell.com

34 federation October/November 2020 www.polfed.org/westmids