Page 56 - 2021 Canada Illuminated

What is your return policy?
How will my order be delivered?
Most Gemini products are custom made to order for specific custom- ers. But as a service to you, we may offer a credit up to 50% of the original net price, up to $500. Should you need to return any goods that were ordered in error, canceled by the end user, or not needed. All you do is call for an RMA (Return Material Authorization) number, and return at least one half of the product, to the appropriate plant, as given to you when you call. You do pay the freight for the return.
Does Gemini’s Guarantee cover letters installed in harsh environments?
Yes. Gemini will replace or rework all Gemini exterior rated products that fail in the field, but not cover your costs of removal, reinstallation, or any subsequent work done on the sign mounting surface. There- fore, it is important to keep the sign’s environment in mind when selecting the material and finish of letters that will be placed there.
Gemini has a wide range of products that stretch from the most stable in UV and chemical resistance (Formed Letters, Anodized Aluminum, and Painted products) to the most susceptible to failure when placed in harsh environments (Polished Brass, Brushed Aluminum, and Lami- nated Letters).
Impact resistance is also an issue when examining the regular wear and tear that may be present on a sign. Letters made from acrylic are always more prone to breakage than those made from CAB (Formed Plastic, Minnesota Letters) or metal.
Despite our best aluminum alloys, powder coats, and finishing tech- niques—aluminum remains extremely reactive and will degrade when placed in an area with moderate UV exposure and harsh chemical or excessive moisture contact. The only way to ensure that aluminum letters do not corrode is to anodize the surface of the letter.
What art files can I send in for quotations or orders?
Gemini’s systems are IBM compatible. The best files to send us are Illustrator (.ai, .eps or .pdf), Corel (.cdr), Gerber (.plt), Flexi (.fs), or Signlab (.eps). We can also convert Mac EPS files.
Please be sure to convert to “curves” or “paths” before sending. Be sure to clearly identify your company name, phone number and refer- ence any quotation number you may have received. Large files (over 10MB) can be uploaded by going to www.GeminiSignage.com and login to the Partner Portal.
Most orders will ship via UPS ground, at our Guaranteed Ground freight rate (see pg. 56), unless otherwise requested by you.
You pay the freight, so it is your option to ship via air freight if you need your order sooner.
Many overnight, 2-day, and 3-days options are available. Larger letters over 30" may have to ship via truck freight. These orders may ship freight collect with a carrier of your choice.
Why does Gemini send an art approval drawing?
Everyone may interpret a drawing differently. To minimize the possi- bility of an incorrect interpretation that can result in delays and added costs, Gemini sends an art approval for your review on custom order requests.
Production on these orders will not begin until you have signed and returned this document agreeing the sizes, finish, mounting, layout (line length) and material is correct as you requested.
Art approval drawings will NOT be sent out for any request with stan- dard Gemini letter styles unless you specifically request one.
What size letters do I need to order?
Below is a letter visibility chart that has been made for you based upon information provided by Pennsylvania Transportation Institute, Penn State University and the United States Sign Council. Please refer to the complete study for additional information. For further details contact the USSC at 1-215-785-1922.
Letter Visibility Chart
Viewing Distance
100 ft.
250 ft.
360 ft. (city block)
500 ft.
750 ft.
1000 ft.
1320 ft. (1/4 mile)
Minimum Letter Height
4"
10"
16"
22"
33"
43"
57"
54
1.800.265.0426