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B. Press the Ctrl, Alt and Delete keys.

                   C. Shut down the computer.


                   D. Restart the computer.


                   159)       A patient calls requesting to see their provider with report of intense burning and
                       urgency upon urination.  This is an example of which of the following types of special
                       scheduling?

                   A. grouping


                   B. modified wave

                   C. same-day appointmen


                   D. procedural

                   160)       The medical assistant is reprocessing instruments in the medical office.  Which of
                       the following indicates the instrument pack is sterile?


                   A. The autoclave tape turns black.

                   B. The 20-minute, 250 degree cycle is complete.

                   C. The indicator strip darkens.


                   D. The autoclave door unlocks.

                   161)       A patient presents to the urgent care office reporting a burn that occurred a few
                       minutes ago from hot coffee. The left wrist is painful, red, swollen and has blisters.  The
                       medical assistant takes the patient directly to an exam room. Which of the following
                       actions should the medical assistant take next?

                   A. Apply an ointment to the area


                   B. Apply a sterile dressing to the area

                   C. Place the wrist under cool running water

                   D. Have the patient put on a gown


                   162)       A medical assistant is positioning a patient for sigmoidoscopy.  Which of the
                       following positions would be appropriate for the procedure?

                   A. lithotomy
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