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Third
What office instrument is designed to receive and send printed documents via the telephone?
Fax machine
Business on handwritten mail that weighs less than 11 ounces is known as............ class mail.
First
Parcel post or......... class mail is used for bound printed matter, film, & sound recordings
Fourth
Before placing a telefone caller on a hold it is appropriate to
1-ask if you may put the caller on hold. 2- wait for the caller to confirm they can wait. 3-obtain
a return phone number. Correct answer: all answers are correct
An incoming call should be answered by the .....ring.
Third
Which one of the following items is not needed when taking a routine phone message?
Caller's divers licence #
Prior to answering an incoming call the medical assistant should...
Smile
When handling incoming mail the medical assistant should...
Attach the envelope to the correspondence
A letter should be folded in................. using a #10 envelope?
Thirds face up
................is the study of words and their relationship to other words in a sentence.
Grammar
When handling a patient complaint which one of the following would be most appropriate?
Take all complaints seriously and make through notes
When working with patients from a culture different than your own, one should...
show respect for their culture
Body language, body posture, space and distance are all examples of.....
non-verbal communication
When caring for patients with physical disabilities all of the following must be taken into consideration
except...
Speak slowing,loudly,and in easy-to- understand language.