Page 24 - CPSS Benefit Guide Class 3 Employee

Medical Plan Resources

Did you know?
Spouses and dependents
You have access to a variety of online tools and Per the HIPAA Privacy Regulations, spouses and
resources through www.meritain.com. dependents over age 18 have partially protected healthcare
information. To access their information, they’ll need to
What you’ll find on Meritain Connect register for their Meritain Connect account using the steps
outlined. You can view financial information for all
Using Meritain Connect, you have 24-hour access to a dependents, regardless of age.
number of tools and resources that can help you manage
your health benefits. Below are a few of the tools
available on Meritain Connect: Returning user login
When returning to the website after your account has been
• Verify eligibility and benefits
created, just enter your established username and password
• Find the status of claims; view your Explanation of in the login box to get started.
Benefits (EOB)
• Review your benefit plan document in its entirety Incorrect login
You can click Home to return to the home page and try
• View deductibles and out-of-pocket limits again if you receive an incorrect login message.
• Find a doctor or hospital in-network
Website assistance
Access to Meritain Connect is as easy as If you need assistance with the login process or forgot your
1–2–3! username or password, email webmaster@meritain.com or
contact customer service using the phone number printed on
Step 1:
your ID Card.
You should open your Web browser and go to
www.meritain.com.
Step 2:

You’ll need to register your account. Start by clicking
Register and then clicking on the Member tab.
Your spouse and dependents over the age of 18 will need
to create their own accounts.
Step 3:

You’ll need to fill in your:
• Group ID (you can find this on your ID Card).
• Member ID (you can find this on your ID Card.
Enter it with no spaces or dashes).
• Date of birth.

• Name.
• Zip code
• Email address
You will be prompted to create a username and
password, select a security question, and review
terms and conditions.

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