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Your rights and Your responsibilities as a
responsibilities UnitedHealthcare member
s Know and confirm your benefits before
Your UnitedHealthcare bill of rights
receiving treatment.
You have the right to:
s Contact an appropriate health care
s Be treated with respect and dignity by professional when you have a medical need
UnitedHealthcare personnel, network or concern.
doctors and other health care professionals.
s Show your ID card before receiving health
s Privacy and confidentiality for treatments, care services.
tests and procedures you receive. See
s Pay any necessary co-payment at the time
Notice of Privacy Practices in your benefit
you receive treatment.
plan documents for a description of how
UnitedHealthcare protects your personal s Use emergency room services only for
health information. injuries and illnesses that, in the judgment
of a reasonable person, require immediate
s Voice concerns about the service and care
treatment to avoid jeopardy to life or health.
you receive.
s Keep scheduled appointments.
s Register complaints and appeals concerning
s Provide information needed for your care.
your health plan and the care provided
to you. s Follow the agreed-upon instructions and
guidelines of doctors and health care
s Receive timely responses to your concerns.
professionals.
s Candidly discuss with your doctor the
s Participate in understanding your health
appropriate and medically necessary
problems and developing mutually agreed-
treatment options for your conditions,
upon treatment goals.
regardless of cost or benefit coverage.
s Access to doctors, health care professionals s Notify your Health Insurance Marketplace
and other health care facilities. or state exchange of any changes in your
address or family status.
s Participate in decisions about your care
s Log in to myuhc.com or call us when
with your doctor and other health care
you have a question about your eligibility,
professionals.
benefits and claims.
s Receive and make recommendations
s Log in to myuhc.com or call us before
regarding the organization’s rights and
receiving services to verify that your doctor
responsibilities policies.
or health care professional is in your
s Receive information about
UnitedHealthcare network or your plan
UnitedHealthcare, our services, network
service area.
doctors and health care professionals.
s Be informed about, and refuse to participate
in, any experimental treatment.
How to voice a complaint
s Have coverage decisions and claims
If you have questions or concerns about how
processed according to regulatory standards,
a claim was processed or any other issue,
when applicable.
please call the member phone number on
s Choose an Advance Directive to designate
your ID card.
the kind of care you wish to receive should
you become unable to express your wishes.

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