Page 103 - Beginner's Guide to Aviation

GROUND OPERATIONS
So what are some Ground Operations activities done in Ground Handling?
1. Passenger Service
What are some of the things they do?
- Handle arriving, departing, transit/transfer passengers
- Provide and arrange for special equipment, facilities and specially trained personnel to assist people in need (e.g. Unaccompanied minors, Passengers with Reduced mobility)
- Take care of passenger when flights are interrupted, delay or cancelled according to instructions given by carrier
- Ensure adequate staff deployed for passenger processing during peak hours
- Work closely with airport operator and ground handler to ensure good service quality to passengers
FUN FACT:
Did you know that check-in staff are hired by Airlines and not the Airport?
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