Page 12 - English (107) for hospitality 2021-22

English for Tourism & Hospitality (107) by Prof. Adel AlSheikh

Read the following texts about a hotel option, and put
them in a suitable order.

Conclusion A: Through self-service kiosks, hotel guests

can check in, encode a room key, check out and obtain a
receipt — all without having to wait in line at the front desk.
They can just digitally read and sign registration cards on a
small screen. Therefore, employees can be free to provide a
high level of service in other areas of the hotel.

Conclusion B: The self-service trend, paperless check-in

and payment at terminals in the hotel lobby, can make the
payment process easier for guests. This option is similar to
kiosks that airports have implemented, allowing travelers to
receive their flight information immediately and effortlessly
without the assistance of an employee.

Conclusion C: Through booking and paying for a room

online, guests still have to sign papers and spend several
minutes at the front desk when they arrive. This causes a
delay for employees, and inconvenience for guests.
Eliminating this part of the process and allowing guests to
check in and pay at their own pace could make them feel more
in control of their time and could boost guest satisfaction.

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