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2- Telephone Contact Element:
The telephone contact element is used to store the telephone numbers of the
passenger or passengers in the PNR.
Telephone contacts entered in the PNR, except for the agency’s telephone
contact, are not sent to the airlines in the itinerary and therefore are entered
for the agency’s information only.
If you want to send the telephone contact information to the airline you must
enter it using an OSI (Other Service Information) element.
You enter the AP transaction code followed by the telephone contact
information and the type of contact.
The following are the indicators you can use:
• H Home Contact
• B Business Contact
• A Travel Agency Contact
• F Fax Number
If you make the AP entry without any additional information, the system
automatically creates a telephone contact element for the travel agency
based on the information contained in the agency’s profile.
The following table illustrates some of the contact entries you can make:
* Entry Explanation:
AP Agency information from office profile
AP NCE 04 92 49 65 78-H

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