Page 4 - E-Modul Penanganan Guest Laundry Hotel

A. Penanganan Pakaian Tamu Dengan Laundry Normal .......................................................................... 13

B. Pencucian Pakaian Tamu Dengan Treatment Khusus .......................................................................... 16

C. Dry Cleaning ......................................................................................................................................... 16

D. Jenis-Jenis Objek Pencucian Guest Laundry ........................................................................................ 19

Tindak Lanjut Layanan Laundry Untuk Tamu Hotel................................................................................ 20

A. Prosedur Pengantaran (Delivery) Pakaian Tamu Hotel (guest laundry/in side laundry) ...................... 20

B. Prosedur Pengembalian Cucian Tamu Dari Luar Hotel (Out Side Laundry) ....................................... 22

Proses Administrasi Hasil Pencucian Guest Laundry ................................................................................. 23

Prosedur Penanganan Keluhan Tamu Atas Objek Pencucian .................................................................. 25

Formulir-Formulir yang Digunakan Pada Proses Penanganan Guest Laundry ..................................... 29

Daftar Pustaka ............................................................................................................................................... 35

Glosarium ....................................................................................................................................................... 36

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