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My Well-Being Watch Your Body Language What is conflict? In simple terms, conflict is
People tend to believe what your body is a disagreement among two or more people. Workforce
Social well-being is connecting with people and saying more than the words you speak. Conflict is a normal part of everyday life. Life Skills
feeling supported. You’ll improve your social well- Your body speaks through your: Whenever there is more than one person in a
being when you: No. 9
Eye contact room, there is a chance they will disagree.
8 Learn to resolve conflict in positive ways. Gestures and posture As an ex-offender, some people will want
8 Have a group of supportive people around you to help to label you as prone to conflict. After all,
you work through different situations. Facial expressions you have come out of a setting that is full
8 Deal with conflict directly – don’t ignore it or wish it Voice of anger and violence. Your way of handling
away. Touch problems and conflicts might have been to ignore it, or find a way to manage
8 Realize that not all conflict is bad.
Intensity the situation by being physical and tough. Now that you free, you are going
Exercise - The Wrong Way... / A Better Way... to need to relearn how to deal with people in an acceptable way. It’s your job
Try to stay calm as you work through conflict and don’t let your emotions decide what you say or do. Describe to figure out the new set of rules you must follow to succeed on the outside.
how you feel about the problem the next time you have a disagreement and ask the other person to do the This will take a lot of patience, and a good understanding of how you react to
same. Focus on “how” you say what you mean so that your words will not be misunderstood. Listed below are conflict and solve problems.
some right ways and wrong ways to send the same message. How would you shift the messages below? GOOD CHOICES
The Wrong Way... A Better Way... Reality: What to Expect Handling Conflict
You don’t like me. I feel you don’t like the way I do things. For Handling Conflict
You never pay attention to me. I feel we don’t spend enough time together. You are going to have to learn how Choose a quiet place to talk
to deal with conflict without using
Clean that up. Can we talk about the mess you made? violence and anger. about the conflict.
Make sure you have enough time
Now you come up with a better way to say it: People have changed, and things to talk.
You’re such a slob. aren’t going to be like you expect. Have a neutral body language
You may be frustrated and angry and try not to look upset or angry.
Get over here. about the changes. Don’t get sidetracked by blaming
You may overreact in stressful the other person or talking about
Shut up and listen! situations. past problems.
It will take time to change your Listen to the other person without
habits and reactions. Be patient interrupting them.
Learnovation, LLC’s mission is to empower people with yourself. Listen with an open mind.
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©2017 Learnovation , LLC to manage their own careers. We believe in a
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©2015 Learnovation , LLC All Rights Reserved. holistic approach to job readiness - job skills and It’s OK to have disagreements and Don’t judge, accuse, or use put-
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www.learnovation.com life skills working together to bring out the best in arguments as long as you respect downs.
people. the other person and keep yourself Take responsibility for your
in check. actions.
