Page 7 - iContact Brochure

Our 1200-seat call centre operates 24 hours a day, 7 days a week, 365 days a year.
We have campaigns running across varied industries in multiple time zones around the world.
As a specialized BPO provider, we offer both large and small clients highly-tailored services, and quickly scale operations to fit your specific needs.
iContact uses leading industry Predictive Dialer technology with a statistical algorithm to minimize the time spent waiting between conversations.
We have a proven track record of producing measurable business outcomes for clients, including improved financial performance, better employee retention, increased customer acquisition and improved sales.
We offer a complete disaster recovery and business continuity site. Our cloud based on-demand data centre ensures continuous service. We also have a second, fully functional contact centre at an off-site location.
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The quality of each customer interaction
is a top priority. We record and store every customer interaction and listen to thousands of recordings to ensure our customer interactions are of the highest standard.
iContact is highly compliant with all aspects of legislative and regulatory frameworks and we follow industry codes of conduct closely in all the countries we operate in.
iContact is ISO 9001 and 27001 certified. These are the global benchmark standards for Quality Management and controls for Information Security.
We offer an omnichannel solution platform as well as non-voice services, including data capturing and social media management.
Our Solutions
• Inbound and Outbound Customer Service
• Customer Retention and Loyalty
Management
• Cross Selling and Upselling
• Win-Back Programs and Surveys
• Back-Office Fulfilment
• List Building and Lead Generation
Value Added Services
• Analytic Services and Modelling • Training
• Data Hosting
• Data Capturing