Page 5 - iContact Brochure

Skilled English Speakers
South Africa boasts an abundant pool of talented, target-driven agents with a neutral English- speaking accent. The South African English accent is easily understood and preferred to most other outsourcing destinations.
First World Infrastructure
International business owners are guaranteed to receive the full digital package when
it comes to call centre servicing. The telecommunications infrastructure and progressive technology is world-class.
Central Time Zone
South Africa appeals to multiple time-zones around the globe. It is strategically positioned to service the European markets, operating on a similar time zone to the United Kingdom and Europe. Although, quality service follows the sun with 24/7 customer support to the USA, Canada and Australia.
Significant Cost Savings
Compared to other BPO destinations, South Africa offers significant cost savings. You can expect cost benefits of up to 60% compared to destinations like the UK. What’s more, the local government offers a national incentive scheme which further helps to lower costs for foreign investors.
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Educated Workforce
South Africa produces roughly 180 000 tertiary and 430 000 high school graduates annually. Both the University of Cape Town and the University of the Witwatersrand are considered among the top universities in the world. The country produces a high number of actuaries, charted accountants and MBA graduates.
Impact Sourcing
CSR (Corporate Social Responsibility) is a significant focus for iContact, with Impact Sourcing playing an integral role in our employment strategy. We recruit, train and ultimately provide full-time employment to previously disadvantaged communities and disabled individuals, developing and creating a skilled and powerful workforce.