Page 42 - Relicense_Resource_Guide
P. 42
Relicense Resource Guide
Let’s look at a few reports and one or two key points about each.
Shift Reconciliation Closeout
• Tracks cash, check, and guest refund postings by
shift
• If over or short, review with staff to find errors
No Show Report
• Lists all reservations not checked in prior to run-
ning the night audit
• Recommended best practice: Allow no show
reservations to be listed as no show before
posting any no show charges
Hotel Journal Summary
• Shows totals for each transaction code post-
ed that day
• Excessive adjustments/corrections may indi-
cate a need for more training for staff
• Not sure how to properly post items
• Rate not verified at check-in
• May be first option for guest relations
issues
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