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CAREPOINT GLOBAL

CONFLICT MANAGEMENT

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your inter-
cultural communication skills. In this Specialization, you’ll learn to strengthen your personal and profession-

al relationships by constructively addressing conflicts between individuals and within organizations. You’ll
build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore
how competing interests and goals, power imbalances, and other factors influence the nature of conflict
and management strategies. In the final Project, you’ll analyze a specific conflict and outline an approach to
management and resolution.

Who Should Attend: HR Managers, All Managers

Course Objective:

• Explain What is Conflict

• Explain what is Conflict Management
• Explain Functional and dysfunctional Conflict
• Explain the Levels and Types of Conflict
• Describe the Conflict Management Model
• Describe the Strategies for conflict Management
• Explain the conflict Management Styles

• Explain How people deal with conflict
• List Factors that Affect Conflict Modes
• Explain Black and Moton’s Conflict Grid
• Explain what is a third party Conflict Resolution
• List the Tips for Managing Workplace conflict

Course Length: 5 days
Language: English; Arabic
Price: $xxxx

CarePoint Global Phone: +966 55 119 6445 Beirut, Riyadh, Boston Email: carepoint@outlook.com
www.carepoint4.wixsite.com/carepointglobal