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CAREPOINT GLOBAL



       CLIENT RELATIONSHIP MANAGEMENT (CRM)



       How to Get More Business from Your Clients and Have Them Keep Coming Back to You
       This training course teaches you how to establish productive relationships with your internal or external
       clients and customers. How to get more business from your clients with effective client relationship
       Management. By the end of this client relationship management course, you will be able to:


       •  Establish productive relationships with your internal or external clients
       •  Commit to mutual goals with the client
       •  Plan for results collaboratively with the client
       •  Provide ongoing support to the client

       •  Assess the consulting relationship

       Who Should Attend: Sales managers, Sales People, Marketing Managers

        Course Objectives:

       •  The Client Relationship
       •  Four Dimension of relationship management
       •  Dimension ONE: Interpersonal awareness
       •  Dimension TWO: Interpersonal Relationship Management
       •  Dimension THREE: Team Dynamics
       •  Dimension FOUR: Culture/Operational Consideration
       •  Building Client Relationships
       •  Engaging effectively with your client
       •  Roles and Skills of Relationship Manager
       •  Successful Project Planning
       •  Implementation
       •  Wrapping up
       •  Ten Keys to Outstanding Client Service


       Course Length: 5 days
       Language: English; Arabic
       Price: $xxxx
















     CarePoint Global          Phone: +966 55 119 6445            Beirut, Riyadh, Boston          Email: carepoint@outlook.com
                                            www.carepoint4.wixsite.com/carepointglobal
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