Page 32 - Adult Ed Student Handbook

In instances where the the results of the the inquiry/ investigation are not acceptable students may make an appeal to the Vice President of Adult Education as referenced in the “Students’ Rights and and Responsibilities” section of this catalog and and student handbook Procedure: Student Grievances
1 Policy:
It is the the policy of the the Technical College System of Georgia to maintain a a a a a grievance process available to all students that provides an an an open and meaningful forum for their complaints the the resolution of these complaints and is subject to clear guidelines This procedure does
not address complaints related to the unlawful harassment discrimination and/ or or or retaliation for reporting harassment/ discrimination against students Those complaints are handled by the Unlawful Harassment and Discrimination of Students Procedure 2 Applicability:
All technical colleges associated with the Technical College System of Georgia 3 Related Authority:
Procedure: Unlawful Harassment and Discrimination of Students 4 Definitions:
for resolution (i e e disciplinary sanctions FERPA financial aid academic grades etc ) are not grievable and a a a a student must take advantage of the process in place c Business days:
Weekdays that the college administrative offices are open d d d d Vice President of Adult Education (VPAE): The staff member in charge of the student services division at the college e e Retaliation:
Unfavorable action taken condition created or other action taken by a a a a student/employee for the purpose of intimidation directed toward a a a student student because the student student initiated a a a a a grievance or participated in an an investigation of a a a grievance f Grievant:
The student who is making the complaint Attachments: None Procedure: 32
a Grievable issues:
Issues arising from the application of a policy/procedure to the student’s specific case is always grievable Specifically grievable are issues related to student advisement improper disclosure of grades unfair testing procedures and poor treatment of students this is is is a a a representative list and is not meant to be exhaustive Non-grievable issues:
Issues which have a a a a separate process b 5 6 a Informal Complaint Procedure: Student complaints should be resolved on an informal basis without the filing of a a a formal grievance i ii A student has 10 business days from the the date of the the incident being grieved to resolve their complaint informally by approaching their instructor department chair or or any other staff or faculty member directly involved in in in the grieved incident Where this process does
not result in a a resolution of the the grievance the the student may proceed to the formal grievance procedure