Page 160 - 2018 Golf Wholesale Catalog

158Placing OrdersOrders may be placed with a Sterling sales representative orby e-mailing (cs@sterlingcutglass.com) or faxing (859-283-2434) your order directly to Sterling Cut Glass. Our friendly and knowledgeable customer service representatives are always ready to assist you at 1-800-543-1317, Monday-Friday 8:00am-5:30 pm EST. All orders require a specified in-hands date. Please include a contact name and email address with your order.Minimum OrderThe minimum order is $50. Orders totaling less than $50 are subject to a $10 processing fee. The per item minimum for light etch is 36 pieces.Payment TermsDue to the custom nature of our product, first-time orders must be paid in advance. Sterling accepts personal or business checks, as well as Visa, MasterCard, American Express and Discover. Upon credit approval, Sterling can accommodate billing terms of net 30 days. Invoices may be paid online at www.sterlingcutglass.com.Artwork RequirementsAll orders should be accompanied by artwork in an accept-able format. We reserve the right to clean up artwork without prior approval if charges do not exceed $50.Art & Logo Set-upThere is NO LOGO SETUP CHARGE for artwork submitted under VECTOR ART GUIDELINESVector (adobe illustrator (ai), eps or vector pdf) • Used for logos, text, and illustrations • Can be scaled to any size without distortion • ColorMark fles should indicate artwork and copy colors in fle • Remains sharp at any resolution • Free logo setupA vector fle is used for the etching processProduction TimeStandard production time is 10 business days after an order is received, plus shipping time. All orders require an IN-HANDS DATE in order to be scheduled for production. Orders without a specified date, or ”ASAP”, will be scheduled to ship as current order volume permits. Rush OrdersAn order submitted allowing less than the standard production time may be subject to a 10% rush surcharge–$25 minimum, plus expedited delivery charges if required. If approved artwork, copy, or quantities are changed, or if art approvals are not signed off on within this same time-frame, a rush surcharge may also apply.ProofsTo ensure accuracy of production, proofs will be faxed or emailed on all orders except LOGO ONLY orders under $500.Proof ApprovalsTO ENSURE ON-TIME DELIVERY OF YOUR ORDER, PROOFS MUST BE APPROVED WITHIN 48 HOURS OF RECEIPT. Failure to approve proofs within 48 hours may result in delivery delays, expedited shipping charges and rush order charges. Prompt proof approvals keep your order on schedule!Art & Logo Set-up Cont.Set-up and Copy ChargesArtwork:Charge:Includes:All new crests, logos and designs when submitted in vector format.N/CUp to three lines of copy (space permitting).Raster formats$50Adaptations from light etch to deep etch, from deep etch to light etch; or from etching to engraving.$25 set-up if minimum is not metUp to three lines of copy (space permitting). Please note light etch minimum quantity requirements.Straight line copy only$25 set-upUp to five lines of copy (space permitting).Award Copy (e.g. Men’s Invitational) on gift items, pages 120-151 (availablein deep etch only).price as listedUp to three lines of copy (space permitting).Award Copy (e.g.Member-Guest/ Winner/2018) on trophies and awards through page 92 (available in deep etch only).no chargeUp to three lines of copy (space permitting).Award Copy (e.g.Member-Guest/Winner/2018) on barware and stemware, pages94-118 (available in deep etch only).$10 per piece or setUp to three lines of copy (space permitting).Event Copy (e.g.Member-Guest/2018) when added in the same area as your logo or crest.no chargeEvent name and year.Repeat ordersno chargeEXACT repeat orders or those requiring only a change of year.Raster (scanned images, jpgs, tifs, gifs, bmps, or raster pdfs) • Defned by pixels • Cannot be scaled without distortion • Resolution dependent (not clear when resized) • Logo setup charge $50 • Highly complex raster images may incur additional chargesIn order to maintain the clarity of the art and text, a raster fle will need to be redrawn before it can be used in the etching process.Please note: If a raster image is saved in a vector format, that doesn't change the actual art into a vector image.