Page 161 - 2018 Golf Wholesale Catalog

Stock DesignsTo assist those without a club crest or for those who need a special logo for a personal or corporate golf outing, please contact our customer service department for a copy of available designs.Custom Order MerchandiseCustom items or special order merchandise requires payment in advance (minimum 50% deposit) to initiate the order. Overruns and underruns up to 10% are industry standard. Such orders are non-cancellable. Correctly custom-etched or engraved merchandise is not returnable.Returns of plain merchandise are subject to a 15% restocking fee. Returns are not accepted without prior return authorization.PackagingAll merchandise is attractively packaged in protective boxes suitable for presentation as listed:Type of package:Consists of:Bulk packagingManufacturer’s corrugated box, with partitions to protect contents.Gift boxA colored, coated corrugated box; contents are wrapped in decorative tissue (and protective foam as necessary).Presentation BoxA rigid, laminated board box with the inside ftted to cradle and protect the contents. Available with optic crystal awards only.Decanter Set Gift BoxDesigner packaging, including full telescoping lid-for 5 piece decanter sets pictured on pages 120-123; 125.MeasurementsAll capacities and sizes listed in this catalog are approximate and include the width of handles and dimensions of bases where applicable.Opposite Side EtchingSome items allow space for a second side etch (e.g. the opposite side of a trophy or drinking glass). Please add a deep etch charge of $4.00 per glass or gift item and $10 per trophy/award. In the case of large volume glassware orders, opposite side light etching (where available) may be added for a surcharge of $1.50 per glass. Please note that set-up charges may apply in addition to the above etching charges. allows you to add full color artwork to flat awards and gifts. This process is ideal for full color images and also provides the opportunity to combine color to your deep etch logo. Items available in ColorMark are indicated throughout the catalog. Please see Art & Logo Set-up guidelines on page 158 for art set-up fees. ColorMark items are available for the same price as deep etch; if adding ColorMark to a deep etch item, please add $10 for an award and $5 for a gift.EnclosuresAn extra charge may apply for certain customer-supplied insertions. Please contact customer service for a price quote.Shipping & HandlingOrders are shipped prepaid with freight charges added tothe invoice. All shipments are F.O.B. Erlanger, KY 41018 (greater Cincinnati, OH). Our standard method of shippingis FedEx; however, common carrier truck shipments as well as air freight services are also available. Shipments sent via FedEx will be automatically accompanied by a tracking notification via e-mail.Drop ShipmentsFor drop shipping directly from Sterling to your recipients, please add an additional $4.00 per address plus shipping charges. Names and addresses must be supplied in Microsoft Excel™ format.Freight Claims/BreakageSterling carefully packages all shipments to ensure safe arrival using our eco-friendly packing peanuts. In the unlikely event of breakage in transit, Sterling will file the claim with the freight carrier; however, we require your adherence to the following steps: 1. Open immediately upon receipt and inspect all contents. 2. In the event of breakage you must save the outer carton, all packing materials and contents. 3. Report the damage within 48 hours to Sterling’s customer service department at 1-800-543-1317.Following this procedure will help ensure timely replacement of your merchandise. No claims for damage or shortage will be honored after 10 days from receipt of goods. Replacements will be shipped via ground service within 48 hours of the breakage report.Golf Retirement Plus™As a presenting partner of the Golf Retirement Plus™ program,Sterling is pleased to offer incentives on qualifying orders toparticipants annually.To enroll in Golf Retirement Plus™, please emailcs@sterlingcutglass.com or call 1-800-543-1317 for more information.GIFT PRESENTATION BOXDECANTER SET GIFT BOXRetail Website/CatalogOur customer-friendly website with RETAIL PRICING may beaccessed at www.sterlingcutglass.com. The website offers online ordering, past order history, invoice payment options and many additional features. In addition, a RETAIL version of our 2018 catalog is available upon request.TrademarkLiability for correct use of a trademark, crest or logo rests with the customer. The logos shown in this catalog represent orders from our customers and are used for illustration purposes only. These logos are the exclusive property of the respective institutions.PGA Tour, LPGA® and Kentucky Derby® LicensingAs an official licensee of the PGA TOUR, LPGA® and the KentuckyDerby®, Sterling Cut Glass is able to offer qualified customers the use of these logos and those of their affiliated events on most pieces in this catalog. Please call for details.