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The importance of having an efficient, scalable and it will help you to provide the best
process can’t be overstated: It will save you service—even if it means declining the job.
time and money, enable excellent customer Your customer is anyone requesting your UAV
service, empower your crew to do their best services, including a colleague within
work, and allow you to scale up as your your company.
business grows.
• What is the final product that
your customer expects?
Remember: The best ops planning processes • When does your customer expect it?
prioritize safety, compliance, and efficiency. • What is your customer’s budget for the job?
Then, analyze the customer’s requirements.
When we conduct commercial flights at Are you able to meet them?
Skyward, we follow a five-phase process. • Can you undertake the job
without violating airspace regulations?
Job engagement • Using a validated drone airspace map, check
1
to see whether the job is within controlled
or restricted airspace where you may need
Understand the project requirements. This special permission to fly.
is all about asking the right questions and • Do you have the aircraft and qualified
communicating well. Taking the time to personnel needed to perform the job?
understand your customer’s expectations • Do you have the permits, licenses,
at the outset will save you time and money, and insurance needed to perform the job?
30 | Navigating Part 107
