Page 6 - MDHN Executive Summary 2018_Addendum Attachment

E mployees

Many employees initially came to Squaw Valley | Alpine Meadows as guests…guests whom eventually
found the allure of, as stated by our CEO, Ron Cohen, “the beauty of our spectacular alpine environment,
the unique challenge and reward of living and working in the heart of nature, and the joy and fulfillment that
comes from being among people who are having a great time with friends and family” worth the investment of
self to be a part of the mountain family both recreationally and professionally. When MDHN was first
conceptualized, the head elves recognized this bipartisanship and set out to build events that were
esteeming to plan, host, & manage as well as attend.

2018 introduced incorporation of a broadened organizing committee consisting of core SVAM
employees representing each department and venue. The result was an event series abounding with
communication, team work, and efficiency. The employee feedback survey across departments showed

70% of employees gave working Merry Days & Holly nights FOUR STARS (ref. Analytics, fig. 2)!
The committee further ensured company values were observed throughout MDHN. Examples include:

▪ Improved clearance and access to Merry Wonderland and on Wonder Walk
▪ First Aid kits and safety protocols in place at Ice Garden

▪ The ultimate testament to an experience of quality and enjoyment: many employees
returned to attend events as guests with family & friends

▪ Each event was carefully planned and fully staffed with trained, eager-to-please staff

▪ Clear communication and accountability created through regular meetings, multi-user
cloud documentation, and ongoing e-mail dialogue

A remarkable indication that MDHN has captured the hearts & minds of employees is the proactive
staff considerations of improvement mechanisms for 2019 in addition to abundant expression of
positive sentiment, as exhibited through excerpts from the Post-MDHN Internal Employee Survey:
“There's always room for
All of the
improvement, but overall the “Communication around the excitement around
“I appreciate the focus event was a huge success. Great product set up for next year
on costs. We need to job and thank you to everyone!! I is key. This is a great event!” the holidays is
continue to constantly look forward to working with great. Brunch with

challenge ourselves to be you all in the future.” Santa has become
fiscally responsible and “My favorite is working in OVL and a family tradition
fine tune the things that seeing everything built from scratch
worked and didn't work.” “The universe was on our side with to the performances make you and we love
understand the level of effort and
the weather and it could not have dedication that goes into making it a attending!
been a more successful event.”
special time.”

Accounting for all feedback, the planning committees will excitedly start the 2019-2020 season with
efforts toward enhancing Communication, Cooperation, Efficiency, and Fiscal Responsibility.

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