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DIGNITY
Service with dignity shall permeate all interactions we
have with residents, families, fellow staff and visitors. It
includes how we address each person and how we
respond to their requests and needs. We will honor the
value of each individual life by displaying respect and
dignity throughout our communities.
MISSION IMPORTANT vs. NECESSARY
Traditions’ communities will maximize Each person has a basic need for compassion and
the quality of life for each and every understanding through positive interaction with others.
resident by providing the highest level This is the most important aspect of maximizing resident
of care and service. quality of life.
Traditions, like many communities, We all have necessary duties in our daily jobs, but
has beautiful buildings with ample we cannot let them crowd out the opportunity for
amenities. But our daily interactions this important interaction with residents and families.
with residents and the small acts of
kindness and care are the foundation
of rich relationships and full lives.
SOCIALIZATION
Purposeful interaction with family, staff and other
CULTURE residents promotes friendships and activities that
An organization’s culture is shaped maximize quality of life. We must encourage residents
by the attitude and behavior of its to get involved in community events and activities,
employees. Traditions is committed because the socialization empowers and encourages
to hire and retain people who: them to maintain or regain their zest for life.
> > Get to know residents and their
loved ones on a personal level. CHOICES
> > Care about the needs of others and Residents must have the ability to make choices
genuinely try to meet those needs. regarding their daily life to maximize a sense of
> > Truly like people and interacting self-worth. We will encourage and empower residents
positively with them. to make their own choices whenever possible.
CORE VALUES SERVICE
We believe resident quality of life is
maximized when we promote the Residents in our communities deserve the highest level
values listed to the right: of customer service. This kind of service results from
knowing them personally, anticipating their needs,
then exceeding their expectations.
When we practice our Core Values, a culture of
genuine, loving care comes naturally.
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Deerfield OH Marketing folder.indd 2
Deerfield OH Marketing folder.indd 2 12/12/2019 3:08:02 PM
