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Our Development & Training Journey To Date

As one of Asia’s leading gaming and entertainment corporations, GEG is committed to sharing its success
with the community. Investing in the future development of Macau for the long-term benet and success of
all its residents and visitors, GEG supports the local government and makes valuable contributions to the
wider society.

GEG considers team members as its biggest assets. Believing that our corporation succeeds when every team
member is supported to reach their full potential, the Group provides training, development opportunities
and recreational activities in hopes of helping team members achieve quality work-life balances.

GEG key business indicators and measures drive the development of our training programs in 11 categories:
(1) Foundations
(2) Supervisory, Management and Leaders Program
(3) Guest Service
(4) Language and Communication
(5) Governance
(6) Sales and Business Development
(7) Gaming Technical Skills
(8) Hospitality Technical Skills
(9) Business Process
(10) Talent Management
(11) Community

Programs

Talent Mgt & Community
Governance Engagement

Guest Service & Gaming &
Communication Hospitality Skills Sales &
Leadership, Mgt, Business processes, Marketing
Supervisor Skills & Sales & business
GEG Foundations development Leaders,
Mgr,

Retention & Revenue Supervisor Operations Populations
Engagement Generation Delivery
Operations

Guest Support
Satisfaction Productivity Community

Business

Community Support
Governance &
Partnerships

Business Drivers and Measures
Internal Use