Page 55 - Culture Change is QAPI Slides.pptx
P. 55
Be Leaders of Language
• Community or home (instead of facility)
• Individual/person, people (instead of patient, even
resident, elder?)
• Home, real home (instead of homelike)
• Meaningful engagement (instead of activities)
• Approaches (instead of interventions)
• Communications (instead of behaviors)
• Choice (instead of non-compliant)
• Decline (instead of refused)
• Workedwithresidents/passedmeds(insteadof worked the floor)
• Directcareworkers/CNAs(insteadoffrontlinestaff)
Language, cont.
• People/bedrooms (instead of beds)
• Person First language and describe (instead of “the
diabetic”)
• Moved in/out (instead of admitted, placed or put or discharged)
• Is here for a stay, is a guest, went home (instead of admitted or discharged)
• Left the building (instead of elope or escape)
• Died (instead of expired)
• Field, profession (instead of industry)
• Others?
