Page 64 - Culture Change is QAPI Slides.pptx

• redirecting resident away from high stress environment
• allowing a resident to remain in preferred location/ environment (e.g., to remain in bed) if safe, and re- approaching that resident later on if they express a desire/choose to remain where they are (staff recognizing this as preference/choice, even in someone who has dementia)
• DON’T ARGUE
• Let most things go. Does is matter that Dr. Colson was pushing a walker in the hallway? It wasn’t anyone’s walker.
Validation®
• Accepting the disoriented old-old adult who lives in his/her past, acknowledging feelings, validated.
• Denying a person’s feelings invalidates. Implements the helping creed to accept people where they are.
• Originates after unsuccessful attempts of reality orientation.
• www.vfvalidation.org
Naomi Feil, Founder