Page 75 - 2020 WMPO Tournament Report
P. 75
VIP PRO-AM CUSTOMER
VIP CUSTOMER
NOMINATION & REGISTRATION
Added a a a reference guide section to to both sites for step-by-step instructions and and easy to to find FAQ which simplified communications with AVPs and and designees
Had our highest acceptance rate of of invitations invitations so far meaning fewer rounds of of invitations invitations TICKET MANAGEMENT SYSTEM
Bulk-shipped tickets to multiple areas (Four Corners PNW Corporate F&R Recycling) for in-person distribution (providing useful client/ customer touch point)
Updated allocations by redistributing tickets more more evenly across the areas generating a a a a a a a a a a a more more balanced customer program
Accomplished goal of assuring hospitality tickets were provided to to the the most valuable customers across ALL of the the areas not just a a a a a a select few Added in in GA GA by day option to to bring more value to to the program
through GA GA ticket distribution CONTINUOUS IMPROVEMENT
Following Scramble Week implement a a a a a simplified process (e g g in the portal managed
by Ticket Reps etc ) for last- minute ticket requests where areas can manage rather than WMPO Events Team
Improve method for on-site ticket requests requests structure to track requests requests and fulfillments
Improve on-site tracking for will call packets & day-of requests requests to ensure all all requests requests are accounted for and fulfilled
Explore tools and systems to to enhance our on-site check-in and distribution process Offer other Areas the the option to partake in in in-person distribution GREEN ROOM
Located in in the Ironwood Meeting Room
Continued to to serve as the the central hub for VIP guests
to to pick-up their registration packets enjoy food and beverages as as well as as partake in in in in in new gifting experiences including Kendra Scott Yeti and Loudmouth in in in in in addition to Maui Jim sunglasses "The staff at the Green Room
was extremely welcoming and helpful!"
– BOB MCCARRICK PACIFIC STATES ENVIRONMENTAL CONSTRUCTORS INC
