Page 73 - 2020 WMPO Tournament Report

CONTINUOUS IMPROVEMENT
Demand for Fairmont hotel rooms tickets and and and attendance at at nightly events continues to present challenges and and push boundaries
Consider allocating VIP Pro-Am Pro-Am and and No Pro-Am Pro-Am customers and/or additional hosts/employees by Area/Corp dept
Conducting an an an analysis to work through recommendations that will be effective and and and representative of our culture and and and brand
and and and help to ensure the the right right people are participating for the the right right reasons while still maintaining flexibility
Tighten onsite process to ensure the the the right right right tickets tickets are held for the the the the right right right folks at at the the the the right right right location Avoid mix-ups around whether tickets tickets are at at Green Room or Will Call
Improve TV TV programming in in 16 16 – Larger TVs to see broadcast live feed of 16th hole
Consider changing up our Tue/Wed/Thu events next year (tough with ballroom limitations due to Forum)
Install a a a a a a a a suite "host" each day who goes around and and checks in with people to to to cater to to to them and and to figure out who they are Better plan for weather with outdoor venues Tuesday and Thursday nights were COLD
Tues night: No more Kelley James Explore doing a a a team celeb + customer combo for the tee off competition
Operations Luncheon and Driver Operator Technician of the the the Year events-- work with teams to to raise the the the the bar to to match the the the the caliber of of our other events Celebrity recruitment—get better at committing sooner